Apple's $250M Siri Settlement Puts a Dollar Figure on Expectation Mismatch
Apple reached a $250M settlement over misrepresentation of Siri's capabilities, with the legal record indicating users formed expectation-based relationships with the assistant — grounded in anthropomorphic marketing framing — that the product could not sustain. Users did not respond to underperformance with rational recalibration; the documented response pattern was affect-laden betrayal, consistent with violation of a perceived relational contract rather than disappointment at a tool's limi…